Fast troubleshooting by video + photos. Clear next steps, no pressure, and help deciding whether it’s a quick fix or needs service.

© Cayce Pollard. All rights reserved.

Pick a time that works for you. We’ll troubleshoot your system by video/photos and get you clear next steps fast.✅ What you getLive troubleshooting session (video/phone)Step-by-step safe checksDiagnosis + recommended next steps“DIY fix vs service call” guidance
Portland, OR • Same-day or next-day availability when possible
1) Submit your issue
Tell me what’s happening (no heat/no cool, error code, weird noise, etc.) and upload photos if you can.2) Meet virtually
We hop on a quick call/video and I guide you through safe checks (thermostat settings, filters, breakers, error codes).3) Get your next steps
You’ll know what to do next:
✅ quick DIY fix
✅ what part may be needed
✅ when it’s time to schedule in-person serviceHelpful to have ready:
-Thermostat photo
-Error code photo (if any)
-Outdoor unit model/serial label
-Any recent work done on the system

Have questions before booking? Send a message and I’ll respond as soon as possible.
If you’re dealing with an HVAC issue, I know it can be stressful—especially when comfort is on the line. My goal is to give you clear, honest guidance so you can make the right next decision with confidence.